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Easy Steps to IT Support: The Guide to Technical Troubleshooting
Information Technology support is the core of any successful modern business since it guarantees that all operations are hassle-free, and technical problems that cause issues are resolved on time. The following guide outlines the types of IT support, benefits, and best practices.
What is IT Support?
IT support, also known as technical support, is a service extended to determine, preserve, and upgrade computer systems, hardware, software, and network infrastructures.
*Types of IT Support*
1. *Help Desk Support*: It is a centralized support for the end-users which addresses and solves queries over the telephone, email, or chat.
2. *On-Site Support*: Technicians will go to the clients' premises to solve hardware or software-related problems.
3. Remote Support: Technicians would access clients' systems from remote locations to solve issues.
4. Cloud Support: The management and maintaining of cloud-based infrastructures and applications is included.
5. Network Support: Includes the configuration, maintenance, and debugging of network infrastructures.
